disappointed with John Wood water heater

by Tessa
(Canada)

We purchased a new home April 2010. In Jan. 2015 the John Wood water heater started leaking & it was replaced under warranty. It is now Aug.29, 2016 & our John Wood water heater had to have the gas valve replaced on it & John Wood would not cover it under warranty. It had only been a year & a half and we are having more problems.

I called to speak to the manager at John Wood to complain & let him know how frustrated we are. We have lived in our house for 7 years & have had nothing but problems with John wood water heaters. The manager was very unapologetic & not understanding. The customer service was terrible & didn't take care of my (the customers) needs. I would never buy another John Wood water heater & would never recommend one to anyone!! Don't buy a John Wood water heater unless you enjoy the headache of fixing it every few years.

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Nov 02, 2021
Rating
star 		John Wood water heater- 50 gallons
by: Zulfia Diuga

Very disappointed with the John Wood water heater.
Purchased and installed by a professional plumber in 2015.
On October 30, 2021, it started to leak. The water heater lasted only 6 years.
I will not recommend it to anyone who is shopping for a water heater.
Stay away from purchasing this brand
Aug 25, 2021
Rating
starstar 		They Suck!
by: Laurence Deslauriers

Bought this new water heater in 2012 and have had nothing but trouble with it.I replaced my old one in 2012 with the same make as I had, JW John Wood, and have almost spent 800.00 in repairs. I replaced with same make because the old one had lasted 32 years. Will never buy another! Junk!
Jul 25, 2020
Rating
star 		Problems with 50 Gal HW heaters
by: GB

We had 2 50 Gal JW HW heaters fail each leaked after 3 yrs,. A 30 gallon JW HW heater in the same building - same water - same pressure... has over 6 yrs without a leak. Reported this to John Wood and they basically said it was not their problem. Says a lot about customer service and product quality concerns.
Jan 19, 2020
Rating
star 		Failed after two years - $1200 to replace
by: Alyson

My direct vent gas water heater failed after two years. Even though it is under warranty it will still cost $1200 to replace it. AND there is NO WARRANTY on the replacement unit.

I will also have to get a flood damage company in to ensure there is no mold after all that water.

my advice - don't buy this brand.
Aug 22, 2019
Rating
starstarstarstarstar 		I'm also not happy...
by: Anonymous

Our house was reno'd down to studs, new everything in 2010...it is 2019 and we have had to call our plumber 8 times for a variety of issues with our gas hot water heater...needless to say, we have gotten used to cold showers. In previous homes, I'd never needed any repairs on much older models of other brands...
Apr 12, 2019
Rating
starstarstarstarstar 		John Wood not what they used to be
by: Anonymous

Purchased an AV60N 400 Proline Commercial grade hot water tank. Within 8 months it kept going out and would not relight. After 4 different service calls, we returned it for warranty at Sherets. The second one started having problems within 6 months & after 10 months of fighting with trying to keep it lite it finally would not relight at all. We were advised John Wood would not replace the defective unit. We went with another company. The electronic igniters on John Wood products are possibly defective with no service from the manufacturers. Many other installers confirmed similar problems with these igniters. Possibly not the best choice to go with these days. Quality is down with no warranty backing.
Feb 24, 2019
Rating
starstarstarstarstar 		Best heater
by: Sandra

We are just now looking for a replacement water heater. We have lived in our house for 32 years. When we moved in there was a John Wood water heater in the cellar. We owned it with the purchase of the house and not sure how long it was here before it became ours. Last week we noticed the water was not as hot as normal and further investigating is telling us that one of the heaters is probably burnt out. We will be replacing it but just want to say that many other products don't have warranties that would last half as long as this has. Although through convenience we will just pick one up at the local hardware store there is no way we could fault the water heater. Imagine if all products performed this well.
Jan 16, 2017
Rating
starstarstarstarstar 		disgusted
by: Roy

Had john wood water heater installed 1 year ago and have been very disappointed. Have had recurring cold water on 4 occasions since. Do not buy this junk
Jan 12, 2017
Rating
star 		john wood indirect water heater
by: joyce

Do not buy anything from this manufacturer! We built our house in 2008 and installed a John Wood Indirect hot water heater which failed and leaked all over our boiler room in 2014 only 6 years into their 10 yr warranty. They forced us to replace it with the identical model which has 2 galvanized ports and 2 black iron ports (which rust away and leak). so here we are 2016 the new one leaks all over the place. John Woods has been bought by AO Smith a horrible company with terrible service and product support. They want to buyback the warranty from the 2008 purchase date instead of the 2014 date... this doesn't even give us enough money to pay for labor to remove the heater never the less to replace the unit with a decent one and install it. They gave us such a run around sending us back and forth to Canada's call center then US. Ridiculously useless piece of crap!
Nov 14, 2016
Rating
star 		Big headache.
by: Sue

We were sold a John Wood water heater in 2008 by Hillcrest Plumbing & Heating Services. We started having problems with it in 2009. then again 2010, 2012, 2013, 2015, and here we are in 2016 and I have no hot water again. I would never buy another John Wood water heater again..... So sick of this problem and hope to let other know what a crap product they make.....

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