Seisco Unhappy Customer Review

Water Heaters don't last and Seisco doesn't stock repair parts

by Renee
(Texas)

Don't waste your money or your time with this company. I have had a Seisco Endless Hot Water Supply Model #28 for 2.5 years. It has needed repairs 4 times. This time, there are no repair parts available. Seisco has left me, and many other customers according to my plumber, without replacement parts to repair their hot water heaters for OVER A MONTH. Do you really want to buy a product from a company that won't even provide replacement parts to repair their faulty machines?

And as if this weren't bad enough, Seisco's customer service has also made weekly false claims about when repair parts will be available, they have sent me false FedEx tracking numbers for repair parts they have "shipped" and STOLEN my money for repair parts that they did not ship. Like I said at the beginning, don't waste your money or your time with this company.

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Do NOT BUY SEISCO products

by Richard S.
(Dallas, TX)

I purchased the RA-32, supposedly the better model. I have had it for a year and two months and have had nothing but problems from day 1. One month after having it installed ($800 for the unit, plus $3500 to have the power run and installation) it went out spontaneously.

I called tech support, she said she would be sending me a new control panel. Never came. I had a lot going on at the time so I just let it be. I was able to get the hot water to come on again when it tripped by flipping the breakers on and off. This happened at least twice a week for almost six months before I decided to call back.

They sent me another control panel and then stopped responding to emails when I asked about warranty compensation and what local techs are able to swap out the control panel.

Their manager Sarah Thompson is the one who stopped replying to simple questions over email. That was a week and 5 days ago when it was last repaired. Now the unit is out again. I was told to "keep an eye on it", as if that's going to fix it. Oh, and Sarah is conveniently gone on vacation now. So... I asked for Sarah's supervisor at A.O. Smith (the owners of Seisco). They refused to give me his info saying they have to check with Sarah first to see if it's ok.

I finally got the guy's name, Augustine Baik. No way to contact other than email. Btw, my wife is 2 weeks overdue pregnant and extremely uncomfortable. I tried making a warm bath for her last night and couldn't do it because the water heater went out again. DO NOT BUY FROM SEISCO! I'm warning you.

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water heaters