Poor performance, poor service by Giant

Poor performance, poor service by Giant

by Denise Bain

We have a three year old Giant Water Heater since purchase had three repairs and replacement parts. Long story short Giant will not stand by their warranty, followed guidelines with professional install, tank stopped working three occasions, professional analyst called, defective parts had to be replaced and best offer from Giant was a very rude sales rep with $169 credit.

We had spent over $1,000 to keep hot water in our home, more than the original cost of $998. Best they can do is offer $169 credit and a very rude sales rep. Strongly recommend you do not purchase Giant product as clearly their warranty is a joke and their product clearly substandard. Very disappointed!

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